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Why can’t I use my credit to buy an add on pack

Shakey1511
Visitor

‎04-01-2025 10:51 AM

Why can’t I buy an add on oack with my credit 

0 Helpful
2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎04-01-2025 11:45 AM

Hi @Shakey1511 

Are you using the EE app or short codes?

https://ee.co.uk/help/mobile/manage-use/pay-as-you-go/get-help-by-texting-150-on-pay-as-you-go

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
XRaySpeX
EE Community Star
EE Community Star

‎04-01-2025 11:53 AM

@Shakey1511 : Visit http://add-on.ee.co.uk/purchase when not connected to WiFi to see what data add-ons are available.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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