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Why can’t I make a payment?

Junhyo
Visitor

‎23-05-2023 06:09 PM - last edited on ‎23-05-2023 08:05 PM by Skilled Contributor

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What is additional payrr authentication? I can’t make a payment due to this, but there’s no instruction about this 😞

0 Helpful
2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎23-05-2023 06:47 PM

@Junhyo   Can you scroll down to see if there is an additional field that you need to use.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎23-05-2023 07:49 PM

@Junhyo : Additional Payer Authentication is when your bank/card provider needs additionally to validate you, either by a text OTP or their banking app. Are you using a UK bank card?

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

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