Unable to

[Jdm_10]

hi,

i just topped up my number but cant make a call. kindly investigate cause I need to make an urgent call.

thanks.

J

[XRaySpeX]

From another line you mean? 

It works from my phones. What happens when you try to call it?

[Jdm_10]

from my UK number. got a voice message saying that the phone number is unavailable at the moment or I currently cannot place a call.

[XRaySpeX]

Isn't that the UK no. that you say you can't make calls anyway?

[Jdm_10]

basically, I called +44 800 079 8586 (the number in your signature). sorry for the confusion.

when I call any UK phone numbers from my contacts, I got the voice messages below.

when I call +44 800 079 8586, I hear nothing.

[Jon_K]

Hi @Jdm_10.

Are you able to call our Customer Care team from another phone?

What error message do you get when you try to make calls?

Jon

[Jdm_10]

Hi Jon,

No, since I would use a foreign number.

I don't get an error message. It says that I cant place a call.

J

[Jon_K]

Do you have anyone else with you who has a UK phone, @Jdm_10?

Are you able to connect to our live chat team in your My EE Account?

Where are you currently?

Jon

[Jdm_10]

unfortunately no.

no, I can't; do you have the direct link?

Africa.

appreciate your help, Jon.

[XRaySpeX]

There is no Live Chat for PAYG.