Can’t make calls or receive messages abroad

[zaini7]

Hi.I can’t make calls or receive text messages abroad.my number is (details removed to protect your privacy)

[XRaySpeX]

Where are you? Did you use that PAYG SIM for making calls or texts in UK before you left to go abroad? EE PAYG SIMs need 1st activating on EE's home UK network. If it wasn't you can't now use it until you return to UK.

[zaini7]

It was working until few days ago..deactivated 

[XRaySpeX]

Sounds like your PAYG SIM has gone into hibernation.

When did you last use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

[zaini7]

I am now in Malaysia..can I contact EE via email..it’s expensive to make a call here 

[XRaySpeX]

EE provide no email contact. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

[Aculhane7]

Can receive text but can’t call or receive calls I’m in south of ireland

[Katie_B]

Hello @Aculhane7. 

Did you activate roaming before leaving the UK?

Are you connected to a local network?

Speak soon, 

Katie