Unable to

[Jdm_10]

hi,

i just topped up my number but cant make a call. kindly investigate cause I need to make an urgent call.

thanks.

J

[Chris_B]

@Jdm_10  no one will investigate this from here. This is a public forum not customer services.      Are you using PACKS ?  If you are have you chosen your pack ? 

[Jdm_10]

@Chris_B  its a prepaid number. i no longer have a monthly plan. I receive a message from EE but can't call. that's weird. Am currently abroad. do you have an email address to who I can send my concern, please?

[Chris_B]

@Jdm_10 

 Did you use that sim in the uk as a pre pay sim before you left the UK ?

   And when  did you last use that SIM card ? 

  There is no email address for customer service as emails are too slow for customer issues.  

[XRaySpeX]

Eh? You can't make calls from a mobile router anyway.

What does texting AL to 150 from it fully report verbatim (it is free)?

[Jdm_10]

Yes, i did. The last time was in July, this year. 

no later than 2 weeks I was receiving text messages. I don't understand what's going on.

[Jdm_10]

mobile phone, I mean.

[XRaySpeX]

@Jdm_10 : When did you last use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

So this wasn't mobile BB!

[Jdm_10]

mid-July, so not already 6 months. so why did EE let me top up my phone number? it doesn't make any sense.

[Jdm_10]

the number you provided me +44 800 079 8586  doesn't work. just made a call.