Unable to receive messages and verification code

Diekola · ‎01-12-2024

Dear EE customer support, I am currently unable to receive messages, verification code etc.

I have previously been able to receive messages without issue, but the issue started a few days ago

XRaySpeX · ‎01-12-2024

If you have to top-up you are on PAYG. Did you convert to PAYG from contract before you left UK?

When did you last make a chargeable action on ii?

Receiving texts is free worldwide.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

XRaySpeX · ‎01-12-2024

@Diekola : 1st of all, this isn't CS; it's a user discussion group. Please clearly explain your issue & circumstances in greater detail & we'll do our best to help you with it.

Are you on contract or PAYG?

Where are you?

Have you recently ported your no. to EE?

& whatever other relevant facts I couldn't possibly 2nd-guess?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Diekola · ‎01-12-2024

I’m having issues with receiving codes and verification messages

bristolian · ‎01-12-2024

In addition... can you receive person-to-person texts, and it's just automated ones that aren't arriving? Or are you just not receiving SMS at all?

All of the other questions in the previous post are relevant for advising.

Diekola · ‎01-12-2024

I am Unable to Receive Messages including text to text.

Please help me resolve the issue as soon as possible.

. thanks

XRaySpeX · ‎01-12-2024

@Diekola : There's no point posting the same query all over the shop. You've already been asked for more info but all you've done is repeat yourself.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Diekola · ‎01-12-2024

I'm sorry.

I also unable to receive text to text message as well.

I will be glad if you can help resolve this.

Thanks

Diekola · ‎01-12-2024

No, I can't receive person to person text as well.

I'm not receiving SMS at all.

Thanks

Diekola · ‎01-12-2024

I don't think I'm on any.

I'm in Nigeria currently, and I've been receiving SMS with it before I was unable to receive anymore.

This started a few days ago.

bristolian · ‎01-12-2024

If you send a text to yourself, do you receive it?

Try manually connecting to each local network in Nigeria, see if the symptoms are the same - eliminate an issue with the specific roaming operator.