Trying not to lose my number!

[Jamesgretton]

Have been sent a message to say i am about to lose my number if i dont make a chargeable text or call. Problem is that the switch from monthly contract to payg happened while i was in australia and i have just read i need to be in the uk to activate the sim. Now i cant even call or text 150.

How can i get into contact with EE to stop them from deleting my number if i can't make any texts or calls.

Note that this switch was suggested by EE themselves!

[XRaySpeX]

@Jamesgretton : Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free. However I can't see that they are able to override the hibernation policy. It's up to you to adhere to it.

[bristolian]

From my understanding of your post, the issue is not even the hibernation policy but your SIM being classed active in the first place. There is no workaround for this, short of you posting your SIM to a trusted friend or relative in the UK, who activates it on the UK network and posts it back to you.

Regardless of what the motivations were for changing to PAYG, it's standard EE process for new PAYG SIMs - including migrations from pay-monthly - to need UK activation first.

You may be able to reactivate your number by calling EE-CS as suggested, but please don't be surprised if a) They can't do so, or b) You have the same problem in another 179days time.