Top up

[Eddie313]

No one has been able to help me to solve the issue yet even EE!!!

It’s been a long time I cannot top up my balance and I have tried everything what I have been told by the community, EE and other advisors.

 

[Eddie313]

Hey Rach,

They can easily take a payment over the phone, which has always been very helpful otherwise I need to go to the EE shop or any other shop to get a voucher.

It’s already time to make a payment.

[Michael_D]

Thanks @Eddie313 

Have you been able to try to clear the cookies and cache from the browser, or try another browser or device to see if the same thing happens?

Michael

[Eddie313]

I’ve tried online and on another device. If the issue were related to the cache, it wouldn’t work fine with my other SIM card, which is on a monthly plan.

NOTE: I have tried all possible ways!

[Ali_A]

@Eddie313 

If trying all those methods continues to give you an error message, the best option will be to contact our Technical Support team in Customer Service who'll be able to raise a ticket for this to be investigated and corrected. 

I can imagine it's not convenient having to obtain a voucher or visit the EE store each time. It's strange for this to have started over the last 3-4 months. 

Ali