12-02-2025 08:26 PM
No one has been able to help me to solve the issue yet even EE!!!
It’s been a long time I cannot top up my balance and I have tried everything what I have been told by the community, EE and other advisors.
Solved! See the answer below or view the solution in context.
14-02-2025 10:39 PM
15-02-2025 08:59 AM
Thanks @Eddie313
Have you been able to try to clear the cookies and cache from the browser, or try another browser or device to see if the same thing happens?
Michael
15-02-2025 09:13 PM
16-02-2025 09:38 AM
@Eddie313
If trying all those methods continues to give you an error message, the best option will be to contact our Technical Support team in Customer Service who'll be able to raise a ticket for this to be investigated and corrected.
I can imagine it's not convenient having to obtain a voucher or visit the EE store each time. It's strange for this to have started over the last 3-4 months.
Ali
28-04-2025 03:30 AM
ee app is not working at the moment. how do i top up or buy plans
28-04-2025 09:30 AM
Hello @Jubayert,
Welcome to the EE Community
Are you still having issues with the app today? Can you login to the website ok to use that instead of the app?
You can also top up without logging in via the page here My EE - Anonymous Top up
In terms of buying a plan without logging in you can do it via text with the information on this page Text services for pay as you go mobile | Mobile Help | EE
Alex