Top up

Sahil786 · ‎02-11-2025

For the past few days, I’ve been unable to top up my phone. For some reason it’s telling me to link my product id by asking for my number and I’ve done that but then it says “error try again”. Anyone know how to fix this?

Michael_D · ‎03-11-2025

Hi @Sahil786

The steps that @XRaySpeX has given above are great for helping you to get the SIM topped up.

If you continue to see the error when trying to link your product ID, I'd recommend giving our customer service guides a call and they can help to get it linked correctly so you have it working in future.

Michael

View solution in original post

XRaySpeX · ‎02-11-2025

Try using Fast Top Up online with a UK bank card. You don't need to login or register anything. All you need is your mobile no. & it doesn't remember your card details.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Michael_D · ‎03-11-2025

Hi @Sahil786

The steps that @XRaySpeX has given above are great for helping you to get the SIM topped up.

If you continue to see the error when trying to link your product ID, I'd recommend giving our customer service guides a call and they can help to get it linked correctly so you have it working in future.

Michael