Top up

Mollyrose134 · ‎26-11-2022

I recently had a new number and I phoned EE to update my new number.. so ice topped up thinking I'd get my pack added and it hasn't been added how do I get this added onto my new number?

XRaySpeX · ‎26-11-2022

You should still get your pack even if you had your no. changed.

What does texting AL to 150 from it fully report verbatim (it is free)?

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Mollyrose134 · ‎28-11-2022

No I haven't received my pack.. I had to buy another pack a different way instead of on the EE log in so all I need to sort out is a refund.

Leanne_T · ‎28-11-2022

Hi @Mollyrose134

Please give us a call on 150 and the team will get this looked into for you.

Leanne.