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Top up packs

LivKaratas99
Explorer

‎13-08-2024 12:49 AM

Hi I topped up £15 I wanted to do a £15 pack 

my last top up was £10 so the £10 pack has automatically been added to me phone which I didn’t want 

how do I cancel it and add on the £15 instead 

 

0 Helpful
2 REPLIES 2
Peter_W
EE Community Support Team

‎13-08-2024 09:19 AM

Good morning @LivKaratas99 

Welcome to the EE Community 😊

Whilst we don't have access to accounts via this public forum, if you get in touch with our customer care team, they'll make sure we look into every option we can to help with your pack.

Peter

XRaySpeX
EE Community Star
EE Community Star

‎13-08-2024 10:21 AM

You should've texted PACK15 to 150 just after topping up, so that it replaced the £10 pack upon renewal.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful