Top up 10£ but but did not show

End_raw · ‎28-09-2024

I am totally new and but a EE pay as you go sim. The balance was £0. So I bought a pack online for 10£. The payment was done and successful but I still havent got pack on my phone.

I dont know what mistake I have done.

XRaySpeX · ‎28-09-2024

@End_raw : How did you buy a pack online?

What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

End_raw · ‎28-09-2024

The first message after inserting sim was:

“Hi from EE. Thanks for buying a £15 pack, it'll come out of your credit as soon as you use your phone. It gives you unlimited calls, texts, and 25GB of data. Please visit ee.co.uk/payg for information on managing your account, or ee.co.uk/paygservice to find out more. We'll send you personalised offers and deals via SMS or email. To opt out, text STOP to 1214.”

Message after sending AL after topup:

“Your current balance as of today 09:06 is £0.00. For more info on your packs, add-ons or free boosts, go to the EE app or ee.co.uk

For info on our other Text Services, reply HELP or go to ee.co.uk/textservices”

Linzi_H · ‎29-09-2024

Hi @End_raw

I know you've mentioned adding a £10 pack, and also the message suggests it was a £15 Pack. I am so sorry for any confusion with this!

Have you tried to use your phone? If so, what happens exactly?

If you've topped up successfully and added the Pack you want, please text NOW to 150 and this should start the Pack immediately.

Linzi

End_raw · ‎01-10-2024

I bought a sim from a store nearby, the cover said £10 pack. And after reached home and opened there was £15 pack written inside the £10 cover.

I topped up £10.
Do i have to buy £15 pack to get started??

XRaySpeX · ‎01-10-2024

Well, your £10 credit was spent on something.

I asked you before, How did you buy a pack online?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

End_raw · ‎04-10-2024

I bought it online using EE website.

Today I received a new pay as you go Sim from EE in the mail.

XRaySpeX · ‎04-10-2024

Sorry, you received the SIM today but what is it you were writing about on Sat. that you bought instore?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Linzi_H · ‎04-10-2024

Hi @End_raw

It seems like there could be some confusion with this, and that's the last thing we want.

If you contact us directly one of our Guides can make sure you have the right Pack in place, and help you top up successfully.

We can be reached on 150 from an EE mobile, or 07953 966 150 from any other phone.

Linzi