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Refund Pay as you go

Nzari
Visitor

‎03-10-2024 12:50 PM

I mistakenly top up my old EE number thinking it was my new number. It turns when I checked why this happend it was because the EE app hadn't updated the number to my current one. Moreover, all I'm asking for is a refund.

0 Helpful
3 REPLIES 3
Ali_A
EE Community Support Team

‎03-10-2024 03:41 PM

Hi @Nzari 

Welcome to the EE Community

You would need to contact Customer Service team on 150 from your EE handset so the Pay as you go team can transfer your credit for you. 
To call from any other phone visit Contact Us | Help & Support | EE

Ali

XRaySpeX
EE Community Star
EE Community Star

‎03-10-2024 09:02 PM

PAYG credit is not refundable nor transferable, except for the 1st unspent direct card payment.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Michael_D
EE Community Support Team
In response to XRaySpeX

‎04-10-2024 10:56 AM

Hi @XRaySpeX.

There are some exceptions when credit can be refunded or transferred, not just on the first top-up. It is always best to get it checked with our guides over the phone who can see whether it is something that can be done. 

Michael