Hi There, I bought a new sim 'pay as you go' and paid through my card, also ported my previous number to EE. After 5 working days I received a new sim, but there is no balance. This is almost 10 days since I bought and paid for it but still struggling to get on. I tried contacting customer care but it seems it is impossible to approach by phone call. The app is showing a message with No update 'We can't load this information, not your fault, it's ours. We're working hard to fix it.
This is a classic example of customer service when you paid for it and your phone has not been working for the last 9 days, after so many attempts to reach them out, this made me frustrated.
can someone please help?
