Top Up

[Mariusz0476]

The contract on my number ended in December, I switched to top-up, and since then I have not been able to buy a package/top-up or check the balance on my phone.

[Chris_B]

@Mariusz0476  when you gave 30 days notice to terminate your contract, did you request to change it to PAYG ? 

[XRaySpeX · Accepted solution]

Are you in UK & were you when the switch occurred?

[Mariusz0476]

in November, and I asked to transfer two numbers, one is fine and the other has problems of this type

[Mariusz0476]

in November, and I asked to transfer two numbers, one is fine and the other has problems of this type, and in fact one number was in Poland at that time, my daughter went for Christmas

[XRaySpeX]

As it was switched to PAYG while you were abroad you can't now use it until you return to UK. EE PAYG SIMs need 1st activating on EE's home UK network before they can be used abroad. 

[Mariusz0476]

the card has been in the UK since January, you can make calls etc, it was topped up for 15f, no package was selected and the money disappeared, strange

[XRaySpeX]

What does texting AL to 150 from your no. fully report verbatim (it is free)?

[Mariusz0476]

I sent a message, AL, BALANCE, but no reply text message was received

[Leanne_T]

Hi @Mariusz0476 

Please give us a call on 150 and our pay as you go guides will get this looked into for you. 

Leanne.