Top Up Not Working

[shrabya]

Hi, 

I got my first EE sim when I first arrived from the States. It worked flawlessly for a month or so I was here. I went back and have come back to London this year again and I still have the sim and the number. I tried to top up at the airport and they gave me a slip with 16 digit code to text to 150 number. But the 150 number doesn't work. What should I do? 

[Katie_B]

Hello @shrabya. 

Welcome to the community. 

It sounds like your SIM has either went into hibernation or been disconnected due to no use. 

Once your SIM has not been used for 179 days it will go into hibernation, after 273 days your number is recycled and lost. 

Katie

[XRaySpeX · Accepted solution]

@shrabya : Sounds like your PAYG SIM has gone into hibernation due to lack of use.

When did you last use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.