SIM not provisioned for voice

[hlau03]

Hey all, I am a pay as you go user, and have been using the same SIM for a while now (for at least a year now). It was working normally right until last Friday (I even topped up last Tuesday) until I see this error message on my phone. 

I am not able to contact the customer service number as the phone won't allow me to (unfortunately this is the only phone I have), and I couldn't use the online chat as they couldn't assists with pay as you go user. 

This is a bit of an issue for me as I need to receive SMS verification code to access my work items from my employer company. 

Any help would be appreciated!

[hlau03]

This issue is resolved today. Thanks @Katie_B for directing this to the team. Also a big thank you to the kind lady who was on the phone with me 🙂 

[Katie_B]

It's great to hear that this is now resolved @hlau03. 

Please be sure to visit the community again if you have any questions in the future. 

Take care, 

Katie.

[Jacquie88]

Hey I'm having the same issue and need to get it fixed ASAP as my maternity leave finishes on Monday and I need a phone incase of any problems 

[Leanne_T]

Morning @Jacquie88

Thanks for coming to the community.

I will certainly see what I can do to help 🙂

Is the SIM pay as you go or pay monthly?

If this is pay as you go when was the last time you used the SIM card for one of the below chargeable activities?

• Voice and data usage. This includes making calls, sending text messages and picture messages, retrieving a voicemail, and using data that is not within your pack or add-on.
• Topping up your account.
• Buying a pack or an add-on.

Speak soon 🙂

Leanne.

[Jacquie881]

I used it about 5 minutes before it cut off. I top up every month. I can't call anyone and it still isn't fixed. Its payg. I'm thinking of just switching companies as I have a little 4 month old girl and I am and going back to work so I need my phone to work ASAP just incase I'm needed 

[Leanne_T]

Hi @Jacquie881

Thanks for coming back to me.

I understand and I will certainly see what I can do to help 🙂

Have you tried restarting your phone?

Do you have another phone you can try your SIM card in to see if you get the same message?

Leanne.

[Jacquie881]

I am pretty good with phones so I have done all the normal things. It doesn't work in another phone I have turned it on and off iv reset the network settings.nothing is working @Leanne_T 

[Jon_K]

Thanks @Jacquie881.

If it's not working in another phone, the problem must be following the SIM.

The first thing to do would be to get a replacement SIM card to see if this helps.

Our live chat team will be able to help with this.

Jon

[guille82]

Hello, could you help me? I have the same problem but in my case I have not recharged my phone for a while already, is it possible I can get my number back and active?

[guille82]

@Katie_B can you help me?