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Refund

zomanx
Visitor

‎22-07-2022 12:00 AM

hi. I've been using the 30 pound pack every month. But I don't want to use it anymore, so I canceled it. The pack is paid on the 21st of each month and can be used from the 22nd. However, on the 21st (21.07) of this month, it was paid. I want a refund for this month's pack. Thank you.

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2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎22-07-2022 02:12 AM

@zomanx : You should have stopped the payment before it was due. For a recurring card payment You needed to have texted STOP REC to 150.

 

PAYG credit is not refundable or transferable, except for the 1st unspent top-up.

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Leanne_T
EE Community Support Team
In response to XRaySpeX

‎22-07-2022 08:14 AM

Hi @zomanx

 

Thanks for coming here. 

 

If you get in touch with our mobile care team on 150, they will look into this for you. 

 

Thanks 🙂

 

Leanne.

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