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Refund

Chanellejoy
Visitor

‎30-03-2025 07:15 AM

Hello, yesterday I paid a subscription pack of £20 for 50 GB. But I'm currently in Senegal and I realized that this pack doesn't work outside the UK. When I paid for the pack, it was specified that I could have a refund before 14 days, but I can't find in my account where to request the refund. can you help me please? thank you

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2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎30-03-2025 08:20 AM

@Chanellejoy it was specified you could get a refund,  where did you get that information from ? 

PAYG top ups are none refundable. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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XRaySpeX
EE Community Star
EE Community Star

‎30-03-2025 12:14 PM

You can only get a refund on an unused SIM within 14 days of it being bought, not when you buy a pack for an existing SIM.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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