Refund please

Axmadroqb · ‎29-09-2024

My card was charged £10 when I had already done a top up and I'd like that to be refunded to my card

Northerner · ‎29-09-2024

You'll need to speak to EE CS on 150 about this request however PAYG credit is not normally reimbursed.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

Northerner · ‎29-09-2024

Hi @Axmadroqb

You'll need to speak to EE CS on 150 about this request however PAYG credit is not normally reimbursed.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.