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Refund of payg when switching

Morwennam
Contributor
Contributor

‎22-10-2025 01:22 PM

I am in the process of switching to a new mobile network. I have some remaining credit on my pay as you go EE account. Is it possible to have this refunded to me. 

0 Helpful
6 REPLIES 6
XRaySpeX
EE Community Star
EE Community Star

‎22-10-2025 01:42 PM

PAYG credit is not generally refundable nor transferable, but it's worth calling CS to see if it can be done in your case.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Morwennam
Contributor
Contributor

‎22-10-2025 01:48 PM

I have already sent my pac code to new provider. What number should I call ee on to request this refund?

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XRaySpeX
EE Community Star
EE Community Star
In response to Morwennam

‎22-10-2025 01:54 PM

@Morwennam : Try calling CS on the Freephone no. (Opt 2) in my sig. 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
bristolian
EE Community Star
EE Community Star

‎22-10-2025 02:07 PM

PAYG credit is refundable on request, if you do so within 30days of porting out using a PAC or STAC.

Clause 7.2.3.3 in the T&Cs provides for this.

Morwennam
Contributor
Contributor
In response to XRaySpeX

‎22-10-2025 02:47 PM

Thanks I spoke to them and they said I'll receive full refund within 7 working days. Many thanks for your advice.😊

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to Morwennam

‎22-10-2025 02:49 PM

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful