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Question

MIKE363
Investigator
Investigator

I have 500 minutes and text also £5,70 credit but I try to make a call all i get you dont have enough credit to make this call not phoning landlines

1 SOLUTION

Accepted Solutions
Leanne_T
EE Community Support Team

Hi @MIKE363 

Thanks for coming to the community. 

Can you text BALANCE to 150 and let me know the full reply? 

Are you calling a UK mobile? 

Leanne.

View solution in original post

10 REPLIES 10
MIKE363
Investigator
Investigator
 
Leanne_T
EE Community Support Team

Hi @MIKE363 

Thanks for coming to the community. 

Can you text BALANCE to 150 and let me know the full reply? 

Are you calling a UK mobile? 

Leanne.

Where are you?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

Your current  balance is zero I have been trying to sort this for two days

Leanne_T
EE Community Support Team

Hi @MIKE363 

Does the reply show any allowance details? 

Leanne.

I'm in UK 

No allowances shown

Leanne_T
EE Community Support Team

Thanks @MIKE363 

When was the last time you used the SIM to make a call, send a text or top up the account? 

Leanne 🙂

I have 500 minutes and text and £ 5.30 credit