Purchasing a pack

Rawker28
Investigator
Investigator

‎17-05-2024 08:42 AM

Hi,

I'm trying to purchase a new 30 day pack with a new debit card.  Every time I enter the card details and confirm the purchase I get the following image.  This happens when trying on my phone, tablet and computer.  Any ideas on how to get around this?

Rawker28_1-1715931692735.png

 

 

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2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎17-05-2024 08:53 AM

@Rawker28 : Are you using a non-UK bank card?

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Rawker28
Investigator
Investigator
In response to XRaySpeX

‎17-05-2024 09:03 AM

Thank you for the reply. It is a UK based card I'm using.

I had to cancel my original cards and order new ones and this is the
new card I've received. When I went on ee earlier in the week the app
was down for maintenance but will try again tomorrow to see if the
payment goes through.
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