Please activate my £35 plan today

[Andrii7]

Hello. Please activate my £35 plan today. I need mobile data today and I don’t want to wait until 29 July. £31 has already been taken from my account. Thank you.

[XRaySpeX]

Text NOW to 150 to start your pending £35 plan immediately.

[Andrii7]

*My NOW service is not working. I don’t speak English and I can’t talk on
the phone. Please contact me by chat or email. Thank you.*

[XRaySpeX]

How is texting NOW not working? What does it say?

No one will contact you from this user discussion group other than thro' the medium of these forums by posts such as this. Anyway we haven't the faintest idea who you are. You need to phone CS.

[Debbie_G · Accepted solution]

Hi @Andrii7.

Thanks for coming to the community.

Sorry you're having trouble getting your plan activated.

If texting NOW to 150 isn't working, please let us know what happens when you try. Do you receive an error message, or do you get no reply at all?

We don't have the ability to access accounts or activate plans here on the community. If you're still having trouble activating your plan, I'd recommend getting in touch with our customer support team.

You can find more information on our Communication support Help page. This includes details on services available for customers who need alternative ways to communicate with us.

You could also visit your nearest EE store if you'd prefer.

Debbie