Phoning / Texting the UK from Australia.

CLR25 · ‎06-02-2024

Hi, please could I ask for some guidance regarding making a call / text to the UK with my UK EE phone number.

I currently live in Australia and have an Australian number with a different service. I do not use my UK EE number here but in order for me to keep my number, I have to make 1 call or 1 text every so often. My EE number is pay as you go and I have paid for an add on to make these calls / texts.

Every time I try to make a call it immediately says something along the lines of 'Number a barred' and hangs up. I have put the +44 before the number and also tried the 0011 44 ...

I am unsure if the 0011 is even needed as I am making one call / text from a UK number to another UK number.

Please could someone help me as I do not want to lose this number!

Thanks 🙂

XRaySpeX · ‎06-02-2024

@CLR25 : You are having to keep your PAYG SIM from going into hibernation by making a chargeable action within every 180 days.

What is this add-on to make calls / texts that you've bought & how much do you pay for it? I have doubts that there is such an add-on.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Schockwave · ‎06-02-2024

@CLR25 , just to add to what @XRaySpeX has written, to make a call or send a text to the UK, you either need +44 or 0044, not sure what 001144 is, that is certainly incorrect, and yes, you do still need to either put +44 or 0044 to ring or text a UK number when abroad.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.

XRaySpeX · ‎06-02-2024

I presume that the '0011' is the Oz International prefix but using '+44' should work for all UK calls from any country w/out worrying about their International prefixes.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Latakhetani18 · ‎10-07-2024

i am having the same issues as CLR25 - can anyone help? can't text and once in a while i need to make calls to keep the number alive and not able to text or call - please help

Schockwave · ‎10-07-2024

Hello @Latakhetani18 ,

Welcome to the community,

Are you on pay as you go or monthly contract?

Did you use your SIM card in the UK before going abroad?

If on monthly contract, did you enable roaming on your account? Pay as you go is automatically enabled.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.