Payer authentication not working

Jinny12 · ‎04-05-2023

The image below 'Additional payer authentication required to complete your payment.' doesn't show. It says 'This content is blocked. Contact the site owner to fix the issue.'

James_B · ‎12-05-2023

Hi All,

If you still experience this issue after clearing your web browser's cookies and cache and making sure you have no pop up blockers running on your device, please get in touch with Technical Support so the team can raise a ticket for you.

They'll be happy to help. 🙂

James

View solution in original post

Jinny12 · ‎04-05-2023

Christopher_G · ‎05-05-2023

Hi @Jinny12

Welcome to the community.

What is it that you're looking to pay for? If it's a top up, try our Fast Payment service.

Chris

Jinny12 · ‎06-05-2023

No, I want a pay as you go pack for £15 but it isn't working.

Christopher_G · ‎06-05-2023

OK, thanks @Jinny12

Could you try on a different device or browser please?

Chris

Pawel2137 · ‎11-05-2023

Hello i have the same problem, i've tried on few devices but this still pop up is there a different metod to buy pack ?

Leanne_T · ‎11-05-2023

Hi @Pawel2137

Thanks or coming here.

Do you have credit to purchase the pack?

Leanne.

Jinny12 · ‎11-05-2023

What do you mean? If you're asking whether I have money in my account, then I do, I checked multiple times

Leanne_T · ‎11-05-2023

Hi @Jinny12

My post above was for @Pawel2137 asking if they have credit on their My EE account for purchasing a pack to help with their query.

Have you tried another browser to see if this works for you?

Leanne.

Szymon1998 · ‎11-05-2023

hello I have the same problem I can't add my debit card to buy a package for £30 100gb, I have money on the card, I tried on 3 other devices and it pops up the same as in the picture above