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Pay as you go sim

Dylan1771
Investigator
Investigator

‎05-09-2024 09:46 PM

Hello, so i have received my new sim today, and the signal has been very low… no service most of the time. The most I’ve had is 1 bar, i also read in the leaflet i have received that it will take 2 days for my calls, data and texts to work… why is that? 

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13 REPLIES 13
Dylan1771
Investigator
Investigator

‎07-09-2024 01:37 PM

Hello, i ordered my pay as you go sim and it arrived on Thursday. It’s been almost 2 days and my number still has not been transferred, my top up balance still says £0.00. 

My number also says it will be removed from my Apple ID in 28 days (my original). So I will have no choice but to use the new number that has been given with the new sim. My data is somehow working but very slow, if there’s nothing that can be done to save my original number then i don’t mind having to use the new one.

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Ali_A
EE Community Support Team
In response to Dylan1771

‎08-09-2024 10:39 AM

Hi @Dylan1771 

Welcome to the EE Community

The easiest way to bring your number to EE, visit How do I transfer number to EE

For the transfer to work, have you topped up your Pay as you Go SIM yet? You can top up through the EE App. 
Download the EE app from your app store. Then create your EE ID in the app. Find out more at About EE App
Alternatively you can also Top Up using our Fast Top Up Page. 

Once you have topped up and selected your Pack you can activate it by making your first call. 

This should allow your number transfer to them complete. 
 
Ali

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Dylan1771
Investigator
Investigator
In response to Ali_A

‎08-09-2024 11:45 PM

I shouldn’t need to top up, it says in the leaflet I got that my credit would be added with 2 days… which it hasn’t. I spent £35 for nothing. 

i cannot spend that money again just to top up when it should’ve done it automatically, very disappointed in the process of this.. 😞 

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Michael_D
EE Community Support Team
In response to Dylan1771

‎09-09-2024 10:06 AM

Hi @Dylan1771 

If you have already topped up when ordering the SIM and the credit or pack haven't been added yet, I would recommend speaking to our customer service guides, who can access your account to see what is happening with the top-up and the number on your phone. 

You can find the numbers to call them from your EE SIM or any other phone on our Contact Us page.

Michael

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