Pay as you go plan

[AndSof]

Every month I am paying 10£ for a 20GB plan and always I get more less data. How can I sort it? And why they are advertising this?

[Rach_H]

Hi @AndSof,

Welcome to the Community!

I'm sorry to hear about the trouble you're having with your plan. Could you let me know a little more about what is happening with your data? When you top up how much data is showing?

Rach

[AndSof]

[Rach_H]

Thanks for sending that over @AndSof. What are the details of the pack showing in your account, when this is activated?

Rach

[AndSof]

 8GB of data plus whatever the roll over is

[AndSof]

I could get it as a glitch if happened only once. Already the 3rd or 4th month to do the same. It is frustrating and yes, I feel lied

[AndSof]

And before you ask me, app and webpage shows same. App is also updated to its last version

[XRaySpeX]

You don't have a 20GB data plan as you stated in your OP. You currently have an 8GB plan. Any adverts you see for 20GB for £10 as you posted in your 1st image are just that, adverts for new PAYG SIMs, You would have to buy 1 of those new SIMs to get it, but at the mo' you don't have 1 of those but only have what's on your existing PAYG SIM.

What does texting AL to 150 from your no. fully report verbatim (it is free)?

[AndSof]

Why then it shows when for example I try to change plans? Nowhere states that I have to get a different Sim. It is under the option of change plans. Check the image, please. Isn’t misleading advertising?

[XRaySpeX]

How are you trying to change plans? Show us the page with the option to change plans.