Pay as you go plan

[AndSof]

Every month I am paying 10£ for a 20GB plan and always I get more less data. How can I sort it? And why they are advertising this?

[AndSof]

 

 

[XRaySpeX]

No, please show us the page leading to that. 

[AndSof]

 The “ Buy a plan” under my profile allowances

[XRaySpeX]

It's not clear but it is offering you to buy a plan on a new PAYG SIM, not  just to changing your existing plan. It's listed under "Other features" as if had nowt to do with your existing plan. 

[AndSof]

Supposedly I am able at any time to change my plan. If I want more data, more minutes I should be able to do it. I will have to stop my actual one and start a new one. And more, in the app says: choose a plan for you with a better value. It states nowhere that I should have another Sim

 

[XRaySpeX]

What page does "Choose your plan" lead to? Notice it says "Choose" rather than "Buy". 

[AndSof]

Once I press choose, takes me to the one with buy a plan and the options, the offers. You will find the PS in the thread

[XRaySpeX]

Show us the home page of your online EE a/c.

[AndSof]

This is  the first page. If I press the arrow from  the £10 Subscription pack the next page is where I can choose a new plan and all the fallowing steps till confirmation and payment of the new plan

[XRaySpeX]

Let's see what the next page is offering you?