Pay as you go basic subscription pack

jim_booth · ‎06-12-2023

Hi,

I purchased an EE SIM for my iPhone with a £10 per month subscription plan which I think offered 25GB of data boosted to 50GB as part of a promotion offer. However, my account shows zero data both when logged into my account via laptop or via the EE app on my iPhone even when the subscription allowance was renewed?

Please can someone advise what I should so or am doing wrong?

I recently retired and have always had a company mobile phone where I've not had to worry about data or talk plans so this is all new to me. This is the first time going it alone in the mobile market which is why I set off with a basic package hoping I'd be able to find my feet eventually and choose the package which best suited my needs! 😞

Best regards

Jim

XRaySpeX · ‎06-12-2023

What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

jim_booth · ‎06-12-2023

This is what I got back bearing in mind I refreshed my subscription a couple of weeks ago and my app still stated zero data. I also turned off data roaming on my mobile before refreshing.

TIA

Jim

“ Your current balance as of today 18:40 is £7.80. On 29/12/2023 your £10.00 Monthly Debit/Credit Card Payment will recur. Your last top up was £10.00 on 29/11/2023 at 01:23. For more info on your packs, add-ons or free boosts, go to the EE app or ee.co.uk

For info on our other Text Services, reply HELP or go to ee.co.uk/textservices”

XRaySpeX · ‎06-12-2023

Yes, you don't have a pack as you don't have enough credit to buy it.

Are you abroad? "Data roaming" can only occur when you are.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

jim_booth · ‎06-12-2023

Hi,

I’m not abroad sorry, I turned off mobile data.

Apologies if I’m being a little silly in respect to understanding the subscription offers but I thought I’d purchased a £10 monthly subscription pack offering 25GB data boosted to 50GB under an offer with unlimited texts and unlimited minutes, whatever the latter means?

I can’t imagine that I mis-read or misunderstood the offers so badly but happy to be convinced otherwise?

Best regards and thanks

Jim

XRaySpeX · ‎06-12-2023

You may have spent on some chargeable action (£2.20) before your pack kicked in. So you didn't have enough credit to buy it.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

jim_booth · ‎06-12-2023

Hi,

So I have 2 x debits of £10 from my bank account. One on 30/10/2023 and the other on 29/11/2023.

Unfortunately, EE don’t appear to send me any email confirmation about what I’ve purchased. Also, the app offers limited intonation of what I’ve purchased. Please see attached screenshot of the message I get. I have tried reloading app and my phone etc.

If you know what I’m doing wrong or what is going wrong, please can you point me in the right direction or where I might find guidance please?

Best regards

Jim
[cid:a36eebe3-e649-465f-8b8e-2d30f0fbe2c1@eurprd02.prod.outlook.com]

XRaySpeX · ‎06-12-2023

There is no screenshot attached. Use the Camera icon above your text to upload an image file to here.

It is not a matter of the 2 payments which went thro' but on or after 29/11/2023 you could not have had enough credit to buy the pack & so there would not be any email confirmation about what you’ve purchased.

I can't say what you are doing wrong as I was not there at the time but I can only see the status as it is at the mo' as you relay to me.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)