Pay as you go £10 pack

[Trkr]

Last week, I purchased a Pay as You Go SIM-only package for £10. My SIM card arrived within a few days, and I put it in my phone. It said EE on my phone, and I saw that the SIM card was activated. I installed the EE app and saw that the £10 package hadn't been charged. I waited a few days, but it still hadn't been charged. Meanwhile, the number transfer went through. Finally, I paid another £10 top-up and started using the package again. My question is: How can I get my initial payment back? Thank you.

[Rach_H · Accepted solution]

Hi @Trkr,

Welcome to the Community!

I'm sorry to hear your initial payment isn't showing in your account, as this certainly isn't what we'd expect to see. I'd recommend giving our team a call, and they will be able to find out what has happened here, and help you to get this resolved.

Rach

[XRaySpeX]

What does texting AL to 150 from your no. fully report verbatim (it is free)?

[Trkr]

Hi. Rach_H. Thank you for your reply. İngilizce konuşamıyorum. Yazarak destek alabilir miyim? 

[XRaySpeX]

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@Trkr wrote:

I don't speak English. Can I get support by writing?

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No, you would need to phone CS - see my signature.