Pay as You Go

[RickCarr67]

I just left contract and my account was supposed to become PAYG. It appears my account has been closed. I have no access to call as the phone line is dead. I had loaded £20 onto the phone however there is nothing. I am overseas and cannot just go to an EE store. Help would be appreciated. 

[XRaySpeX · Accepted solution]

1. When was your SIM moved to PAYG? It takes 30 days notice to cancel a contract & before it is moved to PAYG. Had that change taken place while abroad you can't now use it at all while abroad. To be used abroad EE PAYG SIMs need 1st activating on EE's home UK network. If it wasn't you can't now use it until you return to UK.
2. You need to call CS to delete your old contract MyEE a/c & then you can set up your new PAYG MyEE a/c afresh, using the same mobile no. & email addy if desired. You can't mix them under MyEE.