Packs unavailable “system failure”

NathanJ298 · ‎27-08-2022

I’ve had a pay as you go sim

activated it and successfully got a pack to work. After 30 days it ran out.

I’ve got to get a new pack and it is not working,

“system failure. We are currently experiencing difficulties loading this information, please try again later“
I’ve waited and nothing, so today I topped up £15 thinking this must be the issue. And no. Nothing.

now I have £15 loaded onto the card and cant activate the pack any idea? I really want to be with EE but this is so infuriating I’m going to have to go somewhere else

Leanne_T · ‎30-08-2022

Thanks @foxtrotmike

Did you text BALANCE to 150? if so, could you let me know the reply?

Leanne 🙂

foxtrotmike · ‎30-08-2022

I have the pack on there now, i had to manually add it so fine for now

But my concern is that will it renew again on the 30th September - are your systems being fixed

Leanne_T · ‎30-08-2022

Hi @foxtrotmike

Please let us know how you get on with your next pack.

Leanne.

Jot3 · ‎09-09-2022

Hi, I have thisnsame problem

James_B · ‎09-09-2022

Hi @Jot3,

Welcome to the EE Community.

Are you trying to change pack or renew an existing one?

James

Jot3 · ‎09-09-2022

I just,buy a new sim card, and I cand buy any pacs. : failed loading this information, please try again later

James_B · ‎09-09-2022

Hi @Jot3,

Please can you try texting ALL PACKS to 150?

James

adaml01 · ‎02-02-2023

6 months later - still the same issues :

Leanne_T · ‎02-02-2023

Hi @adaml01

Thanks for coming here.

When did you last purchase a pack?

Leanne.

Yoko777 · ‎22-03-2023

I cannot use your SIM which I just bought yesterday.

My EE Mobile page still shows "Current pack System failure We are currently experiencing difficulties loading this information, please try again later", and the reply to my "AL" message to 150 is "Your current balance as of today 02:32 is £15.00. Your last top up was £15.0 on 21/03/2023 at 16:45. For more info on your packs, add-ons or free boosts, go to MyEE. ee.co.uk/"

My iPhone's Settings > General > Informatin > Physical SIM > Network shows "EE", and Carrier shows "EE 53.0".

How can I solve this?