Packs unavailable “system failure”

[NathanJ298]

I’ve had a pay as you go sim

activated it and successfully got a pack to work. After 30 days it ran out.

I’ve got to get a new pack and it is not working,

“system failure. We are currently experiencing difficulties loading this information, please try again later“
I’ve waited and nothing, so today I topped up £15 thinking this must be the issue. And no. Nothing. 

now I have £15 loaded onto the card and cant activate the pack any idea? I really want to be with EE but this is so infuriating I’m going to have to go somewhere else

[Yoko777]

It must be only 42 words.

[XRaySpeX]

Please post it as straight text rather than an image to save me typing it all out. 

[Yoko777]

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@XRaySpeX wrote:

Please post it as straight text rather than an image to save me typing it all out. 

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My submitted message is below. It is the same as I posted https://community.ee.co.uk/t5/Pay-as-you-go/Packs-unavailable-system-failure/m-p/1243460/highlight/t...:

On March 22nd, I asked EE's chat service to refund my "EE £15" purchase because of the "system failure". In that chat session, they promised to refund it to me, but I have not been refunded yet. 

I tried submitting this message in both My EE login and logout state / Chrome and Safari browser combinations. All of the trials failed and only showed "No more than 500 words permitted".

[XRaySpeX]

@Yoko777 : Do you only get that Red error message when you've completed the form & press Submit, until then the text box has a Green tick in it?