Packs unavailable “system failure”

[NathanJ298]

I’ve had a pay as you go sim

activated it and successfully got a pack to work. After 30 days it ran out.

I’ve got to get a new pack and it is not working,

“system failure. We are currently experiencing difficulties loading this information, please try again later“
I’ve waited and nothing, so today I topped up £15 thinking this must be the issue. And no. Nothing. 

now I have £15 loaded onto the card and cant activate the pack any idea? I really want to be with EE but this is so infuriating I’m going to have to go somewhere else

[Katie_B]

Hi @Yoko777. 

Welcome to the EE Community. 

Are you still experiencing this error?

Katie

[Yoko777]

Hi, @Katie_B 

Yes, I still have this trouble.

[Katie_B]

Thanks for getting back to me @Yoko777.

What pack have you tried selecting?

Speak soon, 

Katie

[Yoko777]

Hi again, @Katie_B 

Yesterday I bought "EE £15, 30 days for Unlimited Mins, Unlimited Texts & 15GB data" package, and tried to register My EE account. The registration procedure seemed to have internal server trouble and sometimes the connection caused a timeout and shows some error messages. I tried registration again and again.

Now, every time I access https://ee.co.uk/plans-subscriptions/mobile/packs then it shows PACKS ERROR and it says "Sorry, we were unable to complete your request right now. Please try again later." 

Accessing  https://ee.co.uk/plans-subscriptions/mobile/addons-payg   shows ADDONS PURCHASE ERROR and it says "Sorry, we were unable to complete your request right now. Please try again later." as well.

I cannot use my SIM at all.

[James_B]

Hi @Yoko777,

What response do you get if you text PACK15 to 150?

Does your phone show it is connected to the EE network in the status bar?

James

[Yoko777 · Accepted solution]

On March 22nd, I asked EE's chat service to refund my "EE £15" purchase because of the "system failure". In that chat session, they promised to refund it to me, but I have not been refunded yet. I would like to submit the complaint through https://ee.co.uk/contact-ee/complaint.html/submit.html , but every try to submit shows "No more than 500 words permitted" I am sure I submit with less than 500 words. Neither Chrome nor Safari. The EE website is really not useful.

[Christopher_G]

I'm sorry to hear that, @Yoko777.

Is it definitely less than 500 words?

Chris

[Yoko777]

@Christopher_G 

It is definitely less than 500 words. Please try it by yourself.

Sorry for being off-topic from this thread.

[Christopher_G]

OK, thank you @Yoko777.

I have just done a test and the complaint was submitted.

That was using Microsoft Edge. 

Chris

[XRaySpeX]

@Yoko777 : Peculiarly any isolated block of punctuation marks count as 1 word, e.g.

• "Hello, World." is 2 words. 
• "Hello , World ." is 4 words.

So too many of them can eat into the 500 words.

I seem to remember some other more important grammatical thing caused it to fail but I can't find where I said so.