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Re-Activate EE Perk Account

I have an EE Perk, however as registered over 2 years ago, the account needs to re validate. Go to do this, but states the email address is already in use. Can’t register new as the email account is already in use. So unable to re validate or registe...

Resolved! Why does the EE website never work?

Doesn't matter if I am on my phone or computer, this website never works. I just get errors saying I can't log in or the same page loads over and over again, no matter what link I click. At this point I just want to upgrade my plan and instead I migh...

Resolved! When will EE bring TTTV to their TV Platform?

My Mother has recently moved her TV , Broadband and Telecom services to EE. The system was installed yesterday and last night she went looking for her favourite Free to Air TV channel, TPTV (Talking Pictures TV). This popular TV channel specializes i...

Mobile plan change

My mobile plan is now 20£ more since this evening according to my account even if I have the broadband associated to my account. It should be 17.5£ according to the contract. 

No service

I share a plan with my family and nobody has got any service, regardless of us being in different locations. Does anybody know what the issue may be? The bill has been paid for the month. 

EE mobile Signal gone worse in 2024

I am based on Scotland. And compared to past EE mobile network has changed from good to worse. All after 3G switching off. I have a Samsung S22 ultra. The EE issues experienced and this is nothing to do with phone or sim. Ad they have been changed an...

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Ordered BT broadband will I get an EE router ?

Hi all, I’ve just joined BT again, and I am on the fibre 2 package 67-80mbps and was wondering if I will be sent the BT smart hub 2 or the new EE smart hub plus? As I have a family member who’s with BT and was given an ee router instead. My main reas...

Where’s my order?

Hi all, I’ve ordered a new phone had the confirmation email but nothing else, delivery says 1-2 working days and it’s been a while now and haven’t even had anything about delivery.  Any help would be appreciated as I’m not able to contact EE directly...

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