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Pack not starting

Stacey97
Investigator
Investigator

I put 10 pounds on last night and this morning it still says I have 10 pounds credit but my pack hasn't started and it says I haven't topped up for it. 


 

1 REPLY 1
Katie_B
EE Community Support Team

Hello @Stacey97 

If you text BALANCE to 150 what reports back?

Katie