Pack not renewed automatically although I have plenty of credit

[John2]

I have been with EE for several years and for the first time ever my £15 everything pack did not renew automatically yesterday although I have plenty of credit . All my balance shows on the app is my add ons . My call minutes are zero along with texts . Also my boosts gained over several years have disappeared. I called EE on 150 earlier today but not able to help . Maybe a system blip but they were not aware of anything . Very frustrating to say the least . Anyone else had this issue . Can the community offer any help . Much appreciated. 
John

[XRaySpeX]

What does your online MyEE say about your current Pack, allowances & credit? It'll be on the Home > View Full Usage page.

Your boosts won't have disappeared. You just don't have an active pack for them to go with. What does text BOOSTS to 150 say?

[John2]

Hi thanks for your reply . It states pack not renewed . It shows my credit balance of £30. 
The only allowances are data add ons which I got for topping up money , promotions . 
My minutes, data , texts and boosts are not showing at all from my pack . 
I tried to text NOW to maybe resolve the issue but it stated I need to top up but as above I have £30 credit ? Strange . 

Thanks 

John

[XRaySpeX]

May I see it?

[John2]

It’s as told . I’m not sure how to show it . 
I guess for some reason my pack has not renewed but I have plenty of credit . 
I guess EE have a system blip as seen others who have the same issue on other posts 

[XRaySpeX]

Use the Camera icon above your text to upload an image file to here.

[John2]

Unfortunately my phone doesn’t have that capability. 

[John2]

£30.00

Top up

View Top up history

Current pack

Your VIP OFFER: £15 Everything Pack for only £7.50 has not renewed. Top up to renew this pack now or change your pack.

[XRaySpeX]

Your links are into your EE a/c. Other peeps can't go there.

What phone have you? Can't you take pix & upload them to here.

[XRaySpeX]

What does texting AL to 150 from your no. fully report verbatim (it is free)?

Similarly by texting ALL PACKS to 150.

You never answered about BOOSTS.