PAYG pack changes

GotRobbd · ‎16-03-2023

Hello there,

Recently I noticed the PAYG packs got some substantial data bumps, which is great. But it quite go me suspicious when it states the speed will be capped at 25 Mbps. On the website it says this is applying to anyone getting a new PAYG SIM card from now on, which makes sense. So I have some questions on my mind about all these changes.

Will my current pack suffer anything if I leave it as it is and keep on topping it up as usual?

Would my data speed be capped at 25 Mbps if I switch to any of the new pack available at the moment?

Thanks.

XRaySpeX · ‎17-03-2023

You're right! MyEE gives me new enhanced data packs while ALL PACKS is still out-of-date.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Katie_B · ‎17-03-2023

Thanks for flagging this with us @GotRobbd and @XRaySpeX.

I will feed this back so this can be updated.

Katie

foxtrotmike · ‎17-03-2023

This is the list of packs currently shown on https://shop.ee.co.uk/sim-only/pay-as-you-go-phones at the time of posting

I also note in "The Legal Bit" Customers joining EE on a Pay As You Go Plan from 10 March 2023 will have their speed capped at 25 Mbps.

Leanne_T · ‎18-03-2023

Morning @XRaySpeX @GotRobbd

Could you text ALL PACKS to 150 this morning, does the reply have the new packs showing?

Leanne.

foxtrotmike · ‎18-03-2023

@Leanne_T Mine has the new packs showing thank you

I also still presume our speed wont get capped as i was with EE PAYG well before the 10th?

Leanne_T · ‎18-03-2023

Hi @foxtrotmike

Customers joining the network before 1st March 2023 will not be subject to the 25Mbps speed cap, even if you change to one of the new packs.

Leanne 🙂

XRaySpeX · ‎18-03-2023

Yes, @Leanne_T , mine now has the new enhanced data packs. Thank you for acting so promptly on this.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Leanne_T · ‎18-03-2023

Brilliant news @XRaySpeX

Thanks for letting me know 🙂

Leanne.

tphxplays · ‎04-06-2023

Hi, I've been suddenly moved into the need speedcapped packages despite having been with this SIM for a year.

Customer services is telling me to go away despite this being their doing (have a data fault and was trying to get it resolved when an agent refreshed my entire SIM like I'm a new customer or something).

What do I do?

Leanne_T · ‎05-06-2023

Hi @tphxplays

Thanks for coming here.

Can you text BALANCE to 150 and let me know the full reply?

Leanne 🙂