PAYG pack changes

GotRobbd · ‎16-03-2023

Hello there,

Recently I noticed the PAYG packs got some substantial data bumps, which is great. But it quite go me suspicious when it states the speed will be capped at 25 Mbps. On the website it says this is applying to anyone getting a new PAYG SIM card from now on, which makes sense. So I have some questions on my mind about all these changes.

Will my current pack suffer anything if I leave it as it is and keep on topping it up as usual?

Would my data speed be capped at 25 Mbps if I switch to any of the new pack available at the moment?

Thanks.

Leanne_T · ‎18-03-2023

Hi @foxtrotmike

Customers joining the network before 1st March 2023 will not be subject to the 25Mbps speed cap, even if you change to one of the new packs.

Leanne 🙂

View solution in original post

Jon_K · ‎16-03-2023

Hi @GotRobbd

If you stay on your current pack there won't be any changes to you.

Moving to a new pack may enforce the cap depending on which pack you chose.

Jon

XRaySpeX · ‎16-03-2023

@Jon_K : You sure the cap might be applied when you move to a new pack on an existing SIM.? I would have thought it would only be when you move to a new SIM as on sale now.

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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XRaySpeX · ‎16-03-2023

@GotRobbd wrote:

when it states the speed will be capped at 25 Mbps.

What states this? Somewhere to do with your existing SIM/plan or just in the EE Shop with the new PAYG SIMs on sale?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

Jon_K · ‎16-03-2023

I'll double check this and get back to you with a definitive answer, @XRaySpeX.

Jon

GotRobbd · ‎16-03-2023

It says on the EE shop only, it doesn't say anything on my side, not even on myEE.

XRaySpeX · ‎16-03-2023

Thanks, @Jon_K .

As I thought, @GotRobbd . Can you confirm on your existing SIM, not just on the EE Shop, that you are now being offered the new enhanced data packs when you go to buy a new 1?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

GotRobbd · ‎16-03-2023

Yep, I can confirm that.

XRaySpeX · ‎16-03-2023

Good! Mine isn't 😞 !

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

GotRobbd · ‎16-03-2023

Oh. I mean, it does give me the new packs on myEE, but on 150 ALL PACKS list there's still the old ones. Maybe they forgot to update them yet.