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PAYG Top-up Swipe Card

js1070
Investigator
Investigator

Hello

My local store has told me that the swipe cards for topping up PAYG sims are no longer available. Is this true?

I bought a SIM from a supermarket and it did not include a swipe card.

Thanks!

6 REPLIES 6
Northerner
EE Community Star
EE Community Star

Hi @js1070 

They are old technology you don't need anymore. 

See here for ways to top up:

https://ee.co.uk/help/help-new/billing-usage-and-top-up/topping-up-and-balance/how-can-i-top-up-my-p...

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Hi @Northerner 

Thanks for the response. I don't mind if they are old, I'm just interested in if they are still available as they fit with how I want to top up.

Thanks

Jon_K
Former EE Employee

Hi @js1070.

You can top-up using an E-voucher but not a swipe card.

Have a look at the options in the link provided by @Northerner.

Jon

The link Northerner sent specifies swipe cards, specifically:

"What do I do if I've lost my E top-up card?

Simply pop into an EE store to pick up another. You'll need to link your new E top-up card to your phone before you next top up."

354-
Star Contributor
Star Contributor

The EE 150 voice says you can pick up a replacement card from a supermarket or any shop that displays the Mobile Top Up Logo.

I've purchased three SIM packs from different supermarkets in the hunt for a card (big spender, I know), and all of them contained just a SIM, no top-up card. I don't think supermarkets stock the cards themselves separately from the SIM packs either.

I'm going to try calling customer services and asking about either sending one via post (which from research on the forum, they don't do) or confirming whether or not they are available through EE stores.