PAYG Subscription Pack Misrepresentation

[NiBB]

EE advertise, both on their automated telephone response and on their website, that additional data will be provided to pay as you go subscription packs. For example, £20 pack has data allowance increased from 50 to 150GB. When you try to purchase after logging on this additional data is NOT provided. Anybody have any clue about this?

[XRaySpeX]

@NiBB : At which stage is the additional data not offered? It's in all stages of the purchase journey::

1. Offer 150 GB:
2. Basket 100 GB Extra:
3. Checkout 100 GB Extra:

[NiBB]

The additional data is not offered as soon as I log on to purchase the subscription pack.

[XRaySpeX]

Are you going to the EE online shop at Best Pay As You Go SIM ? If not, where are you going?

[NiBB]

Thank you for your response. As already explained, now three times, that where I am going is to log on to my account. Please try this in order that you may understand before commenting further.

[Chris_B]

@NiBB    This isn’t a top up ie PACK  it’s a new sim/PAYG.   So it you want this you need to order a new PAYG sim.    

[XRaySpeX]

As you see I've already tried it & it always offers me the extra 100 GB. Show me the screen that it doesn't.

You say you are logged into your a/c. What products are linked to your a/c?

As @Chris_B points out those adverts & on their online shop are for the purchase of brand-new PAYG SIMs that include extra data as part of the online promotion. You don't get extra data when just buying a pack on an existing SIM. You just continue buying packs with their normal allocations.