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PAYG Pack Auto Renew doesn't work

azza19892
Visitor

‎25-09-2022 02:31 AM

Hi,

I got a PAYG sim advertising 15gb data,  unlimited texts and minutes.

It worked fine until it come to the end of the month and didn't renew. I was without service and live chat wasn't very helpful.

Now i can't even access the "Packs" page on myEE. Has anyone else had issues with this?

It has been such a bad experience moving to PAYG

0 Helpful
2 REPLIES 2
James_B
EE Community Manager
EE Community Manager

‎25-09-2022 10:08 AM

Hi @azza19892,

Welcome to the EE Community. 🙂

Do you have sufficient credit to renew your pack?

James

 

0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎25-09-2022 11:50 AM

What does texting AL to 150 from it fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful