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Data Rollover matter

joyl
Contributor
Contributor

‎25-09-2022 12:46 AM

Hi, 

I am currently on my 2nd month of £15 payg plan, but I don't get my unused data to rollover on the current new pack as advertised. 

For your information, I have 23 GB of unused data from the expired pack on previous month, which is alot to waste.

Might you be available to assist me at your earliest convenience. 

Thanks in advance. 

0 Helpful
2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎25-09-2022 07:30 AM

@joyl   This isn’t customer services and no one here has access to your account. You’ll have to call them yourself, 150 from your device. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎25-09-2022 11:53 AM

What does texting AL to 150 from it fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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