PAYG Data SIM not working in France

Quattrosailor · ‎31-07-2023

Hello

just arrived in France and my Data SIM will not connect. Checked roaming is on etc etc but still no joy. What am I missing?

Many thanks

Paul

XRaySpeX · ‎31-07-2023

@Quattrosailor : You can't buy the PAYG roaming add-ons if you don't have a pack & data SIMs don't have a pack.

If you have an active Subscription Pack we’ll send you a text to opt in to either of our roaming add-ons when you arrive at your destination:

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

View solution in original post

Northerner · ‎31-07-2023

Hi @Quattrosailor

Did you use the SIM in the UK?

Are you a PAYG or pay monthly contract customer?

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.

Quattrosailor · ‎31-07-2023

PAYG

Yes, been using in UK before we travelled across this morning.

Thanks

Quattrosailor · ‎31-07-2023

ps PAYG as in purchased preloaded 100GB SIM

James_B · ‎31-07-2023

Hi @Quattrosailor,

Welcome to the EE Community. 🙂

Have you purchased an EU roaming add-on?

James

Quattrosailor · ‎31-07-2023

Hello James

I suspect not!

I think I might have to give up because I don’t know the mobile number of the SIM and I cannot text myself because there is no connection. A viscous circle!!

Thanks

Paul

James_B · ‎31-07-2023

Hi @Quattrosailor,

Can you access add-on.ee.co.uk?

James

Quattrosailor · ‎31-07-2023

Unfortunately not James.

James_B · ‎31-07-2023

Hi @Quattrosailor,

Did you use any of your data allowance in the UK to activate the SIM?

If you didn't, you won't be able to activate it when roaming.

James

Quattrosailor · ‎31-07-2023

Hi James

Right, used in UK yesterday.

can now access add-on for some reason!

I have 51.8gb remaining

thanks