PAYG Data SIM not working in France

Quattrosailor · ‎31-07-2023

Hello

just arrived in France and my Data SIM will not connect. Checked roaming is on etc etc but still no joy. What am I missing?

Many thanks

Paul

XRaySpeX · ‎31-07-2023

@Quattrosailor : You can't buy the PAYG roaming add-ons if you don't have a pack & data SIMs don't have a pack.

If you have an active Subscription Pack we’ll send you a text to opt in to either of our roaming add-ons when you arrive at your destination:

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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View solution in original post

Northerner · ‎31-07-2023

Hi @Quattrosailor

Did you use the SIM in the UK?

Are you a PAYG or pay monthly contract customer?

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Quattrosailor · ‎31-07-2023

PAYG

Yes, been using in UK before we travelled across this morning.

Thanks

Quattrosailor · ‎31-07-2023

ps PAYG as in purchased preloaded 100GB SIM

James_B · ‎31-07-2023

Hi @Quattrosailor,

Welcome to the EE Community. 🙂

Have you purchased an EU roaming add-on?

James

Quattrosailor · ‎31-07-2023

Hello James

I suspect not!

I think I might have to give up because I don’t know the mobile number of the SIM and I cannot text myself because there is no connection. A viscous circle!!

Thanks

Paul

James_B · ‎31-07-2023

Hi @Quattrosailor,

Can you access add-on.ee.co.uk?

James

Quattrosailor · ‎31-07-2023

Unfortunately not James.

James_B · ‎31-07-2023

Hi @Quattrosailor,

Did you use any of your data allowance in the UK to activate the SIM?

If you didn't, you won't be able to activate it when roaming.

James

Quattrosailor · ‎31-07-2023

Hi James

Right, used in UK yesterday.

can now access add-on for some reason!

I have 51.8gb remaining

thanks