Pack not working

GlennDH · ‎30-03-2023

Help please!

I brought a new phone, and a brand new SIM card (was previously on Giffgaff, changed to EE)

I ordered a free SIM with a £20 pack included, I was told that it would activate after I sent a text, or made a call ... It won't let me send a text or make a call... Nothing is working.

When I go to my online account, it says I have a £20 pack but when I click "manage pack" it wants me to pay again, even though it's already taken money for the one I brought. Can anyone help please as I'm getting so frustrated 🥴

XRaySpeX · ‎31-03-2023

@GlennDH : If you can, What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

ROSHEA · ‎20-09-2023

ME TOO. THIS IS **bleep**. WANT TO ADD 10.00 CREDIT, HOW?????????????????????

ROSHEA · ‎20-09-2023

NOTHING WORKING. WON 'T SEND.

Katie_B · ‎20-09-2023

Hi @ROSHEA.

Have you been able to try logging in to your My EE online rather than the app to top up your account?

Speak soon,

Katie

ROSHEA · ‎20-09-2023

LOGGING IN TO MY EE, ON MY LAPTOP.....TAKES ME TO OTHER PEOPLES QUESTIONS!!!

ROSHEA · ‎20-09-2023

I AM ABOUT TO GO ELSEWHERE. 2 AND A HALF HOURS. NOTHING ON EE WORKS. NOT, A GOOD START!

ROSHEA · ‎20-09-2023

N O CREDIT!!!

ROSHEA · ‎20-09-2023

TES, TRIED THAT IT TAKES ME TO OTHER PEOPLES QUESTIONS!!

Katie_B · ‎20-09-2023

Hi @ROSHEA.

Have you had access to My EE before?

Are you able to try using the Fast Top-Up route?

Katie