PAYG Data SIM not working in France

[Quattrosailor]

Hello

just arrived in France and my Data SIM will not connect. Checked roaming is on etc etc but still no joy. What am I missing?

Many thanks

Paul

[James_B]

That's great @Quattrosailor 🙂

You should be able to connect once you've purchased a roaming add-on.

James

[XRaySpeX · Accepted solution]

@Quattrosailor : You can't buy the PAYG roaming add-ons if you don't have a pack & data SIMs don't have a pack.

If you have an active Subscription Pack we’ll send you a text to opt in to either of our roaming add-ons when you arrive at your destination:

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[James_B]

Good spot @XRaySpeX 

@Quattrosailor - I've just double checked the terms and conditions of our pre-pay data SIMs and they're for UK use only.

James

[Quattrosailor]

Many thanks 👍

At least I now know it is not down to my incompetence which I can cope with 😉

[James_B]

No problem @Quattrosailor 🙂

James

[XRaySpeX]

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

[Rabah153]

I’d like to get some data 

[Christopher_G]

Hi @Rabah153 

Have you had a look at our add-on page?

Chris

[Rabah153]

I need data in France 

[Christopher_G]

OK, have you tried that link I posted, @Rabah153?

Chris