PAYG DATA SUBSCRIPTION

[Pennyslot]

My PAYG sim is kept active while I live overseas.  I top up and use it every 3 months keeping it active.  When I arrived in the UK today my app says I don’t have a data pack and I need to subscribe to one.  When I select the pack.  It says that they will send me a new SIM card.  Which obviously I don’t want.  I just want to add a data pack to my current sim.  It’s so confusing.  I need a 30 day data pack and then when I leave again I just need the roaming so I can keep it active. 

[XRaySpeX · Accepted solution]

Have you texted ALL PACKS to 150 & chosen 1? There's no reason for that to send you a new SIM.

How old is your existing PAYG SIM & how long have you been abroad?

[Pennyslot]

Thank you.  I didn’t know that I cannot use their app to do this.  It should be more clear to call or text 150.  I did it by calling.  Easily  done in 1 minute when you know how!