Opted to not renew pack, but been deleted immediately

[asdanszx]

I had a £15 pack on my account, but do not want to renew it automatically each month so I called 150 and chose the option to cancel. I presumed it would still leave me with the pack until it expired, because I’ve already paid for it, but it’s been removed straight away….? I would like it back somehow……?

[XRaySpeX]

You should have just texted STOP PACK to 150 to stop it auto renewing. By speaking to CS on 150 probably they took you at your word to cancel.

[Leanne_T]

Hi @asdanszx

Thanks for coming here. 

If you give us another call on 150, the team will see what they can do to help.

Thanks.

Leanne. 

[Jakir1995]

I wan to change my Bank account details.Because in the last month I paid for top up from my uncle bank.Now I have bank account and want to remove last bank account 

[Katie_B]

Hello @Jakir1995.

Please follow these steps to update your details:

1. go to Menu > Bills and payment > Make a payment.
2. view the cards you're using and make a change.

Katie

[XRaySpeX]

@Katie_B : There is no Bills and Payment for PAYG.

@Jakir1995 : From your online MyEE go to Menu > A/c Settings > Manage your Cards.